From many years of experience we know that we need to place costume orders before the end of November so that we are guaranteed that they arrive on time for the year end shows in June. Usually by November 1st we have already placed many of the orders, and after November 1st we will very quickly be placing the rest of the orders.
Returns of costumes after we have placed the order is not possible – even if the particular manufacturer accepts returns, the shipping and customs fees are never refundable. This is why after November 1st we can’t provide refunds.
Although you can pay for the costumes ahead of the November 1st deadline using our customer portal at http://portal.danceexpress.ca we will automatically process the fees to the card/acct on file on November 1st.